Ren & Carley outline powerful dialogues to set appointments quickly. It is important to sound genuine in conversation. Internalizing scripts and making them your own makes the difference, and improves your ability to closely listen to what homeowner is conveying. Role play prior is effective warm up prior to making calls. Practice and record yourself! Mirror and match the homeowner’s tonality and rate of speech, then start leading with enthusiasm gradually, and homeowners will follow. Pauses are effective for thinking and reflecting, don’t rush through the conversation.