S8 E5: From Mostly Buyers To Mostly Sellers!

Ren (00:02):
You prospect five days a week. Is that about right?

Mary Anne (00:05):
Yeah.

Ren (00:05):
So, are there days of those five days when you’re scheduled to do that that you’re just like, “I don’t want to.”

Mary Anne (00:10):
Oh yeah, all the time.

Ren (00:11):
So, how do you do that? What is the accountability component or what is it that causes you to do it on the days you don’t feel like?

Mary Anne (00:22):
I think reviewing my goals has been really important. That was something I didn’t do last year, which I’ve been doing this year. So before I even get started this year, I take out my business plan for the year and I also have a little goal board. And rather than just having it on my wall and it becoming kind of background noise, I just take the time to get it out and actually look at it and that definitely just reminds me of what I need to do.

Ren (00:49):
It’s that time. Welcome to Roadmap, how to take three listings a week until you’re ready for more. Each week we interview a great agent who’s consistently taking several listings each month, and we have an exciting guest today. Let me introduce my cohost from San Diego, Carly Hathaway. That’s carlyhathaway.com. How’s real estate business, Carly?

Carley (01:31):
Hi, Ren. Hi, everybody. Real estate is booming as we know. It’s definitely a seller’s market. Best time to be a listing agent.

Ren (01:40):
I know, I know, I know. So, we have an exciting guest. It’s Mary Anne Gorey from Hartford, Connecticut is here today. I am so excited about that. And you know Mary Anne, don’t you?

Carley (01:51):
I do. I know Mary Anne from the Prospecting Clinic. I love listening to her prospect. She’s amazing. She’s really-

Ren (01:57):
Good.

Carley (01:57):
… really good.

Ren (01:58):
And here she is. Welcome Mary Anne.

Mary Anne (02:01):
Hi. Thanks for having me.

Ren (02:03):
Glad you’re here. We’re excited. You’re only a couple years in the business. You just started your second year and you’re already blowing it up.

Mary Anne (02:11):
Yeah, it was very exciting. I mean, it’s definitely an exciting time to be in real estate for sure. Like Carley mentioned, it’s definitely a sellers’ market right now.

Ren (02:19):
Do you consider yourself a listing agent as your primary business?

Mary Anne (02:23):
Well, actually yeah. This year, so it was quite exciting. So, last year about 80% of my business was buyers. But this year 80% is sellers, so…

Ren (02:28):
Woo.

Mary Anne (02:28):
… surprised me.

Carley (02:28):
Wow.

Ren (02:33):
Yeah, and you did something … Yes, that is fantastic. So, you flipped it. So now, what do they say? Buyers take time, listings take skill. So, you’re going to have money and the time to enjoy it, huh?

Mary Anne (02:43):
Well, exactly. That’s the idea, right?

Ren (02:45):
Fantastic. Good.

Carley (02:46):
And you’re happy you’re not spending all those gas prices, right?

Mary Anne (02:50):
Well, right. And right now, a ton of offers just being out.

Carley (02:55):
Good. Good. Okay. So, what is your goal for this year?

Mary Anne (02:58):
My goal for this year is 50 transactions.

Ren (03:01):
That’s pretty good for only having done … You’ve been a year and five months in the business, so that’s not bad. That’s great.

Carley (03:10):
If you did 50 deals, how much money is that?

Mary Anne (03:12):
Oh, 200 and … About 240,000.

Ren (03:15):
Nice.

Carley (03:19):
I love it. Okay, good. All right, well let’s get right into it. How do you get all these listings? What do you do?

Mary Anne (03:27):
Well, prospecting really. Coming from the UK, I didn’t really have a very large database here. I mean, all my friends are real estate agents, so that has been quite challenging. So really, just prospecting, the phones, expireds, sell by owners, just listed, just solds. This year I was able to get a lot more from my database, which is exciting. But yeah, my primary would be expireds.

Carley (03:58):
Expireds, okay. Good. And when you’re calling … Okay, wait, let’s go back a step. Do you have a daily routine, a schedule you stick to?

Mary Anne (04:06):
Well, in the morning, prospecting first thing. Your role play, prospecting. After prospecting, I do some lead followup and then jump into a listing presentation, role play. And then after that, just admin and go on appointments.

Carley (04:23):
Okay. I love it. Okay. And how important are those role plays? Has that changed your business?

Mary Anne (04:29):
Oh, absolutely. For the past year, I’ve been in a role play group, which has been very beneficial. There’s some really powerful agents on there and I’ve definitely learned a lot. I’ve only done the listing presentation role play for the past four months, and that has just been very invaluable as well.

Carley (04:51):
I love it. Okay. And so, you have role plays, you get on the phones. What’s your daily contact goal?

Mary Anne (04:59):
20 contacts a day for me.

Carley (05:01):
Okay. And how long does that take you usually?

Mary Anne (05:05):
It depends what sources I’m calling. Expireds have been a little bit slower. If I’m calling my database, if I’m calling just listed, just sold, I tend to get quite a few more contacts in an hour. But I can definitely get those 20 in those three hours.

Carley (05:23):
Are you a competitive person?

Mary Anne (05:26):
Yeah, I would say I’m competitive. Yeah.

Carley (05:29):
A little bit. Do you think that helps your business?

Mary Anne (05:31):
Yeah, it definitely helps my business for sure.

Carley (05:33):
Okay. Who are you the most competitive with in your office?

Mary Anne (05:39):
Probably my partner, Jeff. Yeah.

Carley (05:44):
Okay. I love it. Okay. So, if he gets a listing appointment, are you going after the same listing appointment?

Mary Anne (05:49):
Well, yeah. I mean, we prospect the same leads, so quite often we may make an appointment with the same leads, sure.

Carley (05:58):
Okay. I like it. And it doesn’t bother you?

Mary Anne (06:01):
No, it doesn’t. I mean, sometimes we’ll decide to go on it together. Sometimes we’ll compete against each other. But I mean, we really don’t mind.

Carley (06:11):
Good.

Mary Anne (06:12):
As long as one of us gets it, that’s what we care about.

Carley (06:14):
Exactly. That’s a great attitude to have. One of the two of you has to get it.

Mary Anne (06:18):
Right.

Ren (06:19):
What do you do on the days you don’t feel like doing this? Or do you have days that you don’t feel like doing it? You seem very enthusiastic about the whole thing.

Mary Anne (06:26):
Yeah, I mean, I like my downtime, absolutely. Yeah, I mean, I like to horse ride and stuff like that, so I do that on my spare time. We have a dog as well, so…

Ren (06:38):
If you’re doing this … What, you do … You prospect five days a week, is that about right?

Mary Anne (06:41):
Yeah.

Ren (06:42):
So, are there days of those five days when you’re scheduled to do that that you’re just like, “I don’t want to.”

Mary Anne (06:48):
Oh yeah, all the time.

Ren (06:50):
Well, what do you … So, how do you do that? What is the accountability component or what is it that causes you to do it on the days you don’t feel like?

Mary Anne (06:58):
I think reviewing my goals has been really important. That was something I didn’t do last year, which I’ve been doing this year. So, before I even get started this year, I take out my business plan for the year and I also have a little goal board. And rather than just having it on my wall and it becoming kind of background noise, I just take the time to get it out and actually look at it. And that definitely just reminds me of what I need to do.

Ren (07:26):
Mary Anne, Mary Anne, you must understand, most agents do not have a written business plan and a goal board.

Mary Anne (07:33):
Cool.

Ren (07:33):
So, obviously you’re getting-

Carley (07:36):
That’s totally refreshing.

Ren (07:36):
… somebody is in your ear. Who’s in your ear? Where are you getting these ideas that you need to do a business plan? Nobody does that.

Mary Anne (07:43):
Well, I mean, I’ve been part of the Mike Ferry coaching now-

Ren (07:46):
Oh, you’re in a coaching program? Which one?

Mary Anne (07:48):
Mike Ferry.

Ren (07:50):
Okay. Mike Ferry coaching. Okay, fantastic. Good. All right. I mean, because I’m hearing all these numbers and organizational things that when you said business plan, like okay, she’s involved in something. Because you don’t have, I mean-

(08:03):
And you’re going to make a quarter of a million dollars in your second year in the business.

Mary Anne (08:07):
Yep.

Carley (08:08):
Amazing. And you said last year you did 80% buyers.

Mary Anne (08:13):
Right.

Carley (08:14):
What are you doing this year to not work with those buyers?

Ren (08:18):
To be 20% buyers, 80% sellers?

Carley (08:20):
Yeah.

Mary Anne (08:21):
Yeah, I mean that’s a great question. Carley. I’ve been focusing a lot on my prospecting. I think my skills have got a lot better as well. Last year was really the first year I started really prospecting all the time. And now my skills have just grown. So, I’m able to just convert those sellers a lot more. And as well, I’ve got a lot more for my database as well. I think last year I might have done two deals for my database last year and this year I’ve done about maybe 10 deals now for my database. So, I think that definitely helps as well.

Carley (08:57):
Good.

Ren (08:59):
Is everybody that you’re selling moving out of town? I mean, how can you be only 20% buyers? You’re going to have people that sell their home and then they’re going to go, “I want to buy an even bigger house and I need to buy it now.” And I mean, aren’t you going to just stop doing what’s making you successful or do you have somebody helping you with the buyers?

Mary Anne (09:20):
Well, that’s something I’m looking into now, actually. Looking into how I’m going to kind of organize that time, because it has been a challenge and I have been capping out a little bit with how many buyers I can work with at a time. So, I am looking at how I can leverage that for sure.

Carley (09:40):
Okay. So, I know you were saying you role play, you have time that you’re on the phone. Do you have a set schedule timing wise? 7:00 AM this, 8:00 AM this?

Mary Anne (09:52):
Yeah, so 7:00 AM is when I role play and then I get on the phone at 8:00. 8:00 to 11:00 would be just the prospecting. 11:00 to 11:30 is lead followup. 11:30 is when I jump straight onto a role play. And then 12:00, I’ll just take a lunch break then. And then after that is my afternoon schedule with … I mean, that’s the one that fluctuates. Between admin and appointments, it’s never the same.

Carley (10:21):
And how important is that schedule for you?

Mary Anne (10:23):
I mean, super important. I mean, my schedule’s what gets you through those hard times, for sure. There’s some days we just don’t want to do the activities, but just doing them and keeping to the schedule, that’s what just keeps you going, for sure.

Carley (10:43):
Amazing. Amazing. And let me ask you, what did you do before real estate?

Mary Anne (10:48):
I had an accessory company. My sister started the company in the UK, which I worked with her on. And then when I moved to the US, we decided to open a business up here, the same business in America. So, I started that and launched that and then I went full time in real estate.

Carley (11:07):
And if you don’t mind me asking, how much did you used to make a year?

Mary Anne (11:12):
Oh, my goodness.

Carley (11:14):
You don’t have to answer if you don’t want. But, I mean-

Mary Anne (11:19):
I mean, a lot less than what I make in real estate.

Carley (11:21):
Okay. That’s a better answer, just a lot less.

Ren (11:25):
If you’re going to do a quarter of a million dollars in your second year, would it be fair to say, year three you’ll be what?

Mary Anne (11:31):
I’m sorry, what was that? I missed that.

Ren (11:33):
If 250,000 is what you’re going to make in this year, and then you’re going to be what, 375 in the third year and then 500,000 in your fourth year? Is that the trajectory you’re on?

Mary Anne (11:46):
I mean, that’s the idea.

Ren (11:48):
Yeah. I mean, we see this a lot with people that have … And I keep going back to this, a business plan. So, you have a written business plan that you’re looking at, is that right?

Mary Anne (11:57):
Right.

Ren (11:58):
How many pages is this business plan?

Mary Anne (12:01):
Oh, it’s about eight pages.

Ren (12:02):
Eight pages.

Carley (12:05):
Oh, wow.

Ren (12:05):
Okay. So, you have numbers and then you have some components-

Carley (12:09):
Right, so-

Ren (12:10):
… of things you need to accomplish.

Mary Anne (12:11):
Right. The numbers component is about two pages. That’s a recap and also what I’m going to be doing this year. And then, after that-

Ren (12:17):
Okay. The recap of last year, which you would do in a normal business to, look, this is where I’m coming from, this is where I’m going to, right?

Mary Anne (12:24):
Right.

Ren (12:24):
Okay. And what else is in the business plan?

Mary Anne (12:29):
A schedule.

Ren (12:30):
Schedule. Okay. So, you have a schedule that you follow, like a weekday schedule, is that it, basically?

(12:35):
If you’re on a listing side of the business, it’s kind of a weekday schedule, right?

Mary Anne (12:38):
Right, exactly. What I want my schedule to look like. I mean, that’s forever changing. I’m always making some adjustments to that. And then, after that, there are just some challenges and solutions. So, just some challenges that-

Ren (12:52):
Challenges and solutions. Okay.

Mary Anne (12:54):
Yeah.

Ren (12:54):
Gotcha. Okay. So, you state the challenge and then you write some solutions, and you state a challenge and you write some more solutions. Is that it?

Mary Anne (13:01):
Yep.

Ren (13:01):
Okay. And this is based on where you were last year and what the pain points were that you have to go through to solve for this year, is that right?

Mary Anne (13:11):
Exactly right.

Ren (13:12):
And one of them is, what are you going to do with all the homeless people when you sell their home? Do you stop looking for more listings and start just working the buyers again and then be down at the bottom of the trough? Or do you find somebody to help you with that?

Mary Anne (13:26):
I’m definitely going to find someone to help me with that.

Ren (13:29):
Yeah. Because, I mean, you’re going to be faced with that next week, right?

Mary Anne (13:33):
Yeah. We’re playing around with different ideas from buyers agents and showing agents and what’s the right move for the business at this point. And that’s really what we’re playing around with. We haven’t really made a decision on that yet.

Ren (13:49):
Yeah, because, let’s say, if you sell their home and you could make a $9,000 commission, but then they’re going to buy something bigger and you’d make an $18,000 commission, but you spend the next two weeks showing them property to do that and all the time and then you stop taking three or four more listings, you actually make a lot less money.

Mary Anne (14:11):
Well, yeah, absolutely.

Ren (14:13):
Versus making maybe half of that, letting somebody else make the other half and then you just take three or four more listings.

Mary Anne (14:21):
Right.

Ren (14:21):
So, you got to get that solved pretty quickly.

Mary Anne (14:24):
Yep, exactly.

Ren (14:25):
I mean, isn’t this the middle of May?

Mary Anne (14:27):
I know, it’s getting to that peak time, right?

Ren (14:29):
I know. I mean, aren’t there going to be a whole bunch of homeless people knocking on your door saying, “Help?”

Mary Anne (14:36):
I mean, well that’s definitely a good problem to have. So I’ll definitely welcome that problem.

Carley (14:39):
That’s true.

Ren (14:40):
I know, I know, I know.

Carley (14:42):
What are you doing right now? Are you still working with the buyers?

Mary Anne (14:45):
Yeah, right now I’m still doing both. I just-

(14:48):
… I haven’t been able … I’m sorry?

Carley (14:51):
Ren’s going to be very upset at you if you keep working with buyers

Ren (14:53):
At Sunday night, you must be tired.

Mary Anne (14:56):
Yeah, I’ve been pretty good at scheduling. Not on the … Well, I say not on the weekend, but for me, doing one or two is a day off.

Ren (15:09):
Okay.

Mary Anne (15:09):
So, I’ve been good at doing that, but I got to get better with it, because the buyer’s definitely a lot of time

Ren (15:16):
Right, if you’re going to get to 500,000, you can’t keep doing this.

Mary Anne (15:17):
Right. You’re absolutely right.

Ren (15:18):
Yeah.

Carley (15:18):
Yeah.

Ren (15:19):
I’m just checking. Just checking, Mary. Just checking.

Carley (15:24):
Okay, so you sound amazing on the phone. You have a beautiful voice. Do you wing it? Do you use scripts? What do you do?

Mary Anne (15:31):
Scripts, 100%.

Ren (15:32):
Okay.

Carley (15:33):
Why-

Ren (15:34):
So, everything’s a canned … You know people like, “Oh, I would never use a script. Now, you use scripts. If you use a script, it gets you a predictable result. It’s kind of funny. People, they have antibodies to the idea that they would actually be scripted. What say you?

Mary Anne (15:52):
Well, right. I mean, I remember when I first … I’m very lucky to be part of my brokerage, who’s the Mike Ferry Brokerage. So, straight away orientation day, the first thing I was given was scripts. And I remember reading them and thinking, “Oh my goodness, this doesn’t sound like me. I don’t think I could use these.” I had that same instant thought

Ren (16:16):
Okay. So, that’s a normal thought then? Okay.

Mary Anne (16:18):
Well, it’s normal, but-

Carley (16:18):
This isn’t my normal language. It feels uncomfortable.

Mary Anne (16:22):
Exactly. Exactly. And I mean, the more I practice them, the more I made … I still do them verbatim, but they sound like me more. And when I go off script, I mean, that’s usually when things go wrong. So, I don’t go off script anymore.

Carley (16:39):
It’s so true. It’s so true. Okay. So, once you get the scripts, you internalize them, you make them your own, and then it is comfortable.

Mary Anne (16:49):
Exactly. Exactly.

Carley (16:52):
Yeah. [inaudible

Ren (16:52):
Yeah. I mean, it’s only the poor use of a script that’s offensive. If you’ve internalized anything that you do, any way you do it’s going to sound a lot … It’s going to sound like you.

Mary Anne (17:03):
Exactly.

Ren (17:03):
And that takes some practice. You’re doing a lot of role playing practice.

Mary Anne (17:07):
Right, exactly. And I was doing some accountability with a Monica from Florida and we would be chatting and writing down either scripts or objections every single day. So, just really internalize them, so just some additional practice there.

Ren (17:27):
Yeah.

Carley (17:28):
Yeah

Ren (17:28):
You want to do a little role play of one type or another? Is there something in mind-

(17:32):
… you’d be open to role play?

Mary Anne (17:36):
Oh my goodness. Okay, now, we’re going on the spot.

Ren (17:39):
But here’s the thing, Mary Anne, you do it every day.

Mary Anne (17:42):
This is true.

Ren (17:44):
So, if you were to pick one, what would you pick?

Mary Anne (17:46):
Oh God, it’d have to be an expired.

Ren (17:48):
You’d do an expired?

Mary Anne (17:52):
Yeah, I guess so. You make me nervous now.

Carley (17:54):
I promise I’ll be easy.

Ren (17:54):
Carley is a good-

Carley (17:54):
I’ll be easy on you.

Ren (17:55):
Carley can be a good homeowner.

Mary Anne (17:57):
Oh, okay.

Ren (17:58):
Carley owns a beautiful home in Hartford.

Mary Anne (18:01):
Oh, okay. Beautiful home in Hartford. All right. So-

Carley (18:06):
Let’s do it.

Mary Anne (18:07):
All right. Ring, ring.

Carley (18:08):
Hello?

Mary Anne (18:09):
Oh, hello. I’m looking for Carley.

Carley (18:11):
This is Carly. Please don’t tell me you’re another real estate agent.

Mary Anne (18:14):
Oh, hi Carly. Yes, my name is Mary Anne. I’m a real estate agent with Century 21. By your expression, I’m sure you figured out that your home has come up online. It’s an expired listing. And I was calling to see when do you plan on interviewing the right agent for the job of selling your home?

Carley (18:32):
Well, how do you know my agent wasn’t the right agent?

Mary Anne (18:35):
Well, that’s a great question, Carley. And I guess really it falls back on is your house sold yet?

Carley (18:39):
No.

Mary Anne (18:43):
No. Oh my goodness. And that sounds very disappointing. Where are you planning on moving to when your home did sell?

Carley (18:48):
Oh my gosh, I’m moving to Florida. I want that hot weather, that beautiful ocean. Sick of it here in Hartford.

Mary Anne (18:56):
Florida. Oh wow, that’s so exciting. And how soon you have to be in Florida, Carley?

Carley (19:01):
What’s that?

Mary Anne (19:03):
How soon did you have to be in Florida?

Carley (19:05):
I don’t have to be there soon, but I would love nice weather.

Mary Anne (19:11):
Okay. So, you don’t really have a timeline, you just want to get there for the ocean and the better weather, is that right?

Carley (19:17):
Yes. Oh my God, the ocean. Yes.

Mary Anne (19:18):
You want to be in that ocean.

Carley (19:19):
Yes.

Mary Anne (19:23):
Absolutely. And I mean, I guess the question is, Carley, I’m sure you’re aware right now, this is definitely a sellers’ market and in your area alone about 90 homes were listed, a hundred of those homes went into deposit. Did you know that?

Carley (19:36):
I did not know that.

Mary Anne (19:39):
Right. So, what’s interesting is why yours wasn’t one of them. I mean, why do you think your home didn’t sell?

Carley (19:46):
My agent sucks.

Mary Anne (19:49):
Wow, okay. So, you weren’t happy with the agent that you chose, is that right?

Carley (19:55):
Well, my agent is my brother’s sister’s cousin, so we felt obligated.

Mary Anne (20:00):
Oh my goodness. So, that’s not the first time I’ve heard that. Absolutely. I mean, is there anything they did that you like best?

Carley (20:07):
No.

Mary Anne (20:08):
No. Nothing at all?

Carley (20:10):
No. Miserable.

Mary Anne (20:12):
Oh my goodness.

Carley (20:13):
Oh wait, they lit a candle once during a showing. That was it.

Mary Anne (20:17):
They lit a candle during a showing. That sounds like a fire hazard, Carley.

Carley (20:24):
You’re funny, Mary Anne. I like you.

Mary Anne (20:25):
And I like you too. And I mean, Carley, if we get you closer to Florida and get your household and show you different ways of how we could get your home sold quicker and for more money, would that be worth 15 minutes of your time to explore that?

Carley (20:42):
Yeah, I think. Well, yeah, I think so, maybe.

Mary Anne (20:48):
All right. What would be a good time for us to get together? I have some availability tomorrow or would Saturday be better for you? Depending what day it is.

Carley (20:58):
Friday.

Mary Anne (20:59):
Friday, great. And I have 2:00 or would 4:00 be better for you on Friday, Carley?

Carley (21:04):
Well, I work till 5:00, but I guess I could take off a little bit early, but I don’t want any pressure selling.

Mary Anne (21:14):
No

Carley (21:14):
… the market for so long, I’ve been living not comfortably. I can’t leave my stuff everywhere. I have to keep everything tight, so I’m not sure.

Mary Anne (21:23):
Right. Well, it’s definitely my goal to make this as stress free as possible. And of course, there is no obligation. This is just a conversation just to make sure that you’re making the right decision. Okay?

Carley (21:35):
Yeah, that sounds good.

Mary Anne (21:36):
All right, great. Well, if you work until 5:00, would 5:30 or 6:00 be better for you?

Carley (21:41):
5:30 would be good, yeah.

Mary Anne (21:43):
Okay, 5:30. Great. So, Carley, before we get together tomorrow, there’s just some questions I need to ask you just to make sure I’m in line with the goals that you’d like to achieve. Okay?

Carley (21:51):
Okay.

(21:55):
Nice.

Ren (21:58):
Love it.

Mary Anne (21:59):
Thank you.

Carley (22:00):
Isn’t she spot on, Ren?

Ren (22:02):
She is spot on. She is spot on. That is good-

Carley (22:07):
And can I just say, Mary Anne, I’ve listened to you a lot, and you are the only one that goes straight into the pre-qual and I feel like that’s why you get so many listings.

Mary Anne (22:16):
Well, I find if I don’t pre-qual on the spot, I find it incredibly hard to get them back on the phone. And also, I find the commitment level isn’t quite the same, at least when I have … I’ve pre-qualed them, I can get the packet out and the appointment’s more likely to happen. Whereas, if I say I’ll call you back later to pre-qualify and by that time they’ve spoken to their significant other and all that stuff and they’ve had time to think about it, I end up closing again.

Carley (22:50):
Yeah, exactly. Okay. I heard you say I sent out the packet. So, you sent a pre-listing packet?

Mary Anne (22:56):
Yes.

Carley (22:57):
What do you include in that packet?

Mary Anne (22:59):
So, I have my pre-listing packet, which is a full CMA, my marketing plan of action. I have some market stats in there, some references, and then I’ll send a copy of the contract and the disclosures. Basically, all the paperwork we would be signing.

Carley (23:18):
Wow.

Mary Anne (23:18):
I send that all in one packet to the prospect.

Carley (23:23):
Including the price.

Mary Anne (23:24):
Including the price, yeah.

Carley (23:26):
And that doesn’t scare you or intimidate you.

Mary Anne (23:28):
No.

Carley (23:30):
Good.

Mary Anne (23:31):
I’d rather know about the price ahead of time so I can prepare for that objection.

Carley (23:36):
Yeah, that shock value-

Ren (23:38):
They don’t cancel out at all when they look at that price. They’re like, “She wasn’t listening to me. We wanted 700 and she’s saying six and a quarter.”

Mary Anne (23:47):
Well, right. I mean, they’re going to try, of course, but if I have … I’m going to have the data to back up what I’m saying.

Ren (23:55):
But they’re not going to cancel the appointment?

Mary Anne (23:57):
They might try to cancel the appointment, but unless it’s crazy off price and they’ll say, “We’ll never list below this,” and I know that it’s never going to sell for that, which is quite rare, then I might cancel it. But if we’re close, then I’m going to go on it anyway.

Ren (24:19):
Good. So, everybody needs to listen to this. She’s sending over a CMA with a full price on there already ahead of time. Now, on the upside of that … On the downside, sometimes they’ll leave you a message and cancel and don’t come. On the upside, think about what happens. If she had not done that, they want 700, she’s saying 625. She goes there, presents it cold, 625. They go, “Oh, we weren’t prepared for this. We got to think about it.” 24 hours later, Coldwell banker’s sitting in front of her. Okay?

Mary Anne (24:51):
Right.

Ren (24:52):
And Coldwell banker gets it. She sends it ahead of time, they look at it a day ahead, they go, “625, she must be crazy.” And then they look and they go, “Yeah, she must be crazy.” And they look online, they go, “Well, look, this is the Harrison’s house down the street and that’s … Oh my God … ” And they spend some time with it. And then they wake up the next day after looking at it and they think, “Well, she’s probably right.” And then she comes in and they’ve already realized this is pretty accurate. So, then they don’t have to think it over it for 24 hours and have the next Coldwell banker sitting there. So, it’s a good strategy and a lot of…

Carley (25:31):
It’s good and it shows

Ren (25:33):
… most of you out here are going to be afraid to do it. Most agents are going to be afraid to do that.

Carley (25:38):
We challenge you.

Ren (25:39):
And Mary Anne, it works for you, is that right?

Mary Anne (25:42):
Yeah, it definitely works. And I mean, the listing presentation itself from the beginning, it’s really setting them up for that price and how buyers are…

Ren (25:53):
Yeah, and you’re in front of them at that point. You’re in front of them at that point.

Mary Anne (25:56):
Right, exactly.

Ren (25:56):
I’m just saying, most agents are afraid to send over a full CMA with a price on it because they’re afraid they’ll get canceled. And to be fair, that does happen once in a while.

Mary Anne (26:05):
Well, right.

Ren (26:05):
Because it does. Once in a while, it does happen. But it’s an interesting strategy.

Mary Anne (26:12):
It does happen. And to be honest with you, Ren, I would much rather have them cancel on the phone than me sat in front of them for an hour, drive there, sit in front of them for an hour to have to go

Ren (26:23):
Right. But it balances because on the other side, they’re ready when you get there with this price that they weren’t expecting. Because it takes-

Mary Anne (26:31):
Exactly.

Ren (26:32):
… 24 hours to get mad about it and then to resolve it in their head. It takes a day. If they’re thinking seven and then you throw six and a quarter, they’re not necessarily going to sign right away. Unless they’ve had a day to think about it, which you’ve done for them. So, it’s a good point.

Carley (26:50):
Very good point.

Ren (26:51):
Now, we’re going-

Mary Anne (26:51):
And-

Ren (26:51):
… to have people watching this and want to know how to reach you for a variety of reasons. Hopefully, one, to either list a home or send a referral.

Carley (26:59):
Referrals.

Ren (27:00):
What’s the best way to reach you?

Mary Anne (27:03):
Best way would be my cell phone. It’d be 860-515-0228. Yeah, that would be the way to reach me.

Ren (27:11):
Okay. And is there an email or a website or something like that that we should … In case they want to reach out?

Mary Anne (27:18):
Yeah, so my email would be Maryanne … I’m going to have to start that again, I can’t remember my email now. Maryanne.century21@gmail.com.

Ren (27:28):
Fantastic.

Carley (27:30):
Love it. I’m so excited. This was one of my favorite, most favorite interviews. I’m going to re-watch it 17 times to put it in my brain. Thank you, thank you, thank you so much.

Mary Anne (27:42):
No, thank you guys. It’s a pleasure to come on. And yeah, it was great fun.

Carley (27:46):
Good.

Ren (27:47):
This has been wonderful. Thanks everybody for being here. We’re going to have another exciting guest next week who is blowing it up. And it’s fun, Mary Anne. A year and five months in the business, last year you did 32. This year you’re tracking for 50, which gives you a quarter of million dollars in your second year in the business. Congratulations.

Mary Anne (28:06):
Very exciting, yeah.

Ren (28:06):
And 80% sellers, last year was 80% buyers. That’s a good … People are going to want to watch this and figure out how to do this.

Carley (28:17):
And Ren, what’s Mary Anne’s secret?

Ren (28:19):
Mary Anne’s secret? Oh, we all know what Mary Anne’s secret is. She starts her day with a bowl of Cheerios. No, I don’t know, actually. What she does is she goes through her process and she practices and role plays. She gets on the phone, she prospects, then she returns calls and it’s near lunchtime. But does she go for lunch? No. She goes to the freezer and she gets delicious Graeter’s mint chocolate chip. This is the one for listings. The other flavors are … She used to last year. You know what her favorite ice cream was? Carley, you know what it was. You know what her-

Carley (28:50):
Rocky Road.

Ren (28:52):
It was Rocky Road, because she was working with buyers

Carley (28:55):
Buyers.

Ren (28:56):
She was working with Rocky Road. Now she has the Graeter’s mint chocolate chip. Graeters.com, go there. You can find it in your market all over North America. We’ll see you guys next week when we have another exciting guest-

Carley (29:09):
Thank you so much.

Ren (29:09):
… blowing it up and doing crazy, exciting things, making a lot of money and having the time to enjoy it. See you guys.